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Here are the answers to some of the frequently asked questions that we get at Authentication Legalization Services Canada. If you can’t find the answer to your question below or you need more help simply contact us we would be happy to answer your question.

No, because of the various rules that Global Affairs Canada and the Embassy has you must first speak with an ALSC agent at 1-800-336-1132 ( Monday-Friday 9am-5pm ET) before attending at any of our ALSC service centers. This will ensure that your document is ready for processing and that you have any additional requirements for the embassy or Global Affairs to save you time. It will also allow us to help you complete our Order Form, explain the fees that are required to perform our services and confirm your payment options prior to you attending. It’s important to note that if you do attend at an ALSC service center prior to speaking with an ALSC agent it may result in more fees for you in order for us to perform our specialized services.

Our services can be paid securely online using MasterCard & Visa Credit Card, ApplePay, Discovery, PayPal, or Interac e-Transfer once your document has been received by us or include a Corporate Cheque or Money Order when sending to us. For payment of the embassy fees most accept payment by money order/bank draft please speak to your ALSC agent they will be able to provide you the payee details. As an alternative, we can obtain the embassy fee money order/bank draft on your behalf please note that there will be a $10 transaction fee for us to do so. Once all services are paid we will provide you a detailed receipt for services.

This would be considered two documents. Documents are calculated by volume not content. Another way to consider it would be that if you require it to be stamped for authentication or legalization it is calculated as a document.

No. If you are only using our Authentication Services once completed the authenticated document will only be returned to you or a third party individual who can accept the sensitive document on your behalf. This is done for privacy and security reasons amongst others.

Yes. Some clients find it convenient to use our address for the forwarding of their requested and needed document as it saves them valuable time with the authentication and legalization process. We only ask that before your document is received at our office you complete our Order Form with your particular request details and forward it to us via email or any other convenient way listed on our Contact Us page so that we can open a request file under your name to ensure the proper identification and processing of the document when received by our office.

Once your documents are complete we will return or forward them by Canada Post free of charge or based on your instructions. If you would like them returned or forwarded using a courier you have a number of options. If you have a courier account you can include a prepared waybill on your account. If you do not have a courier account we can assist please ask for assistance to confirm fees. For a convenient and traceable service you can arrange a Canada Post Xpresspost. We always recommend a traceable service to ensure the safe return of your sensitive documents.

Yes our experienced agents attend in person at both Global Affairs Canada Authentication Services Section and at your required embassy in Ottawa. This allows us to ensure that your document meets the requirements of Global Affairs Canada and the embassy, and to confirm with the embassy how long the legalization is expected to take ensuring that the proper requirements and fees are provided.

Because of Global Affairs Canada recent reduction in their operating hours for the public we unfortunately are unable to provide same day priority authentication on Fridays. The new operating hours for Global Affair Canada are now Monday to Thursday 10:30AM till 12Noon and 2:00PM to 3:00PM. In addition they do have restrictions as to how many documents that can be processed daily.

Yes, in most cases a lawyer in the country you will be using the Power of Attorney will provide you with it in the native language. This happens because powers of attorney are usually governed by the laws of the country in which they will be used. As a Canadian lawyer may not be familiar with the laws, language or unable to represent you in country they may not be able to help. Although a Canadian lawyer may not be able to draft a power of attorney on your behalf they do play an important role in the process.  Before explaining it’s important to know that if your power of attorney is not in one of our two official languages Global Affairs Canada Authentication Services Section has an extra requirement. It requires that you provide a notarized translation in either English or French that has been certified by a Canadian translator and notarized by a Canadian Notary. This is where a Canadian lawyer can help by notarizing your power of attorney and its translation it will allow for authentication at Global Affairs Canada. Now that they have authenticated your power of attorney it is ready for legalization at the embassy. Depending on the country the embassy may have extra requirements that have to be provided before your power of attorney can be legalized. As these change often and if not followed could result in your important power of attorney not being legalized speak with one of our experts for help.

No, in fact Global Affairs Canada Authentication Services Section will not authenticate provincial authentication signatures. In order for your document to be authenticated it must have a signature that is in the Global Affairs Canada registry and falls within their requirements for processing. In a few cases the embassy or consulate may ask that you to get your document authenticated by the province from where it originates. If this is the case for you we will confirm this during our consultation about your document and the country in which you will be using it. It’s important to remember the majority of embassies require the Global Affairs Canada Authentication Services Section. stamp and signature on your document. To save time and fees it’s important that you know the correct process to follow. Contact one of our experienced agents, we can help.

Yes. The majority of our clients live outside of our region, or Canada for that matter, so over the years we have developed systems that ensure an easy to follow process whether around the corner from us or around the world. Our experienced agents work closely with clients on a daily basis from every region concerning their various types of documents for the authentication and legalization process with ease and efficiency.

Yes, there is no Global Affairs Canada Authentication Services Section office in Vancouver, Victoria, Calgary, Edmonton, Regina, Winnipeg, Toronto, Montreal, Quebec City, Fredericton, Halifax or St. John’s. Canadian documents can only be federally authenticated at Global Affairs Canada Authentication Services Section located in Ottawa close to our office. If dealing with Global Affairs Canada directly by mail it can take 25 business days but we are able to speed up the process to 1, 3 or 10 days. After we have authenticated your document our shipping made easy solutions allow you options to send your document anywhere in the world that it needs to be. As the first provider of authentication of documents services in Canada our 20+ years of expertise allows you peace of mind.

Yes, they can authenticate either your original Canadian degree-diploma or a notarized copy the choice is yours. Many of our clients choose to have a notarized copy made for authentication since it saves the processing and stamping on your original. This helps keep the original in pristine condition for future use but also raises another good reason why using a notarized copy may be the best option for you. If using your original it is important to ask if you will receive it back from the person who is requesting it. If you are not sure it may be best to make a notarized copy, ask us about how we can help you with this. Current processing times for authentication of a degree is 25 business days when dealing with Global Affairs Canada Authentication Services Section directly but we can shorten this to as a quick as one day. Contact us to talk more about your degree or diploma that needs authentication for use outside Canada or for an Apostille recognized country.

This question comes up often as many of our clients have been told get an Apostille for their Canadian document and find out it’s not possible. Since Canada has not signed the Hague Apostille Certificate Convention our government does not issue them. If you have been asked to get an Apostille certificate for your document it means that it is going to be used in a country that has signed the agreement. Before the agreement all countries used authentication and legalization to validate documents, which Canada still follows as do other countries. The important thing to remember is that if you follow the process of the country in which the document has been issued there will be no problems with your document being accepted in another country. In other words in Canada the document must first be authenticated by Global Affairs Canada Authentication Services Section. Once authentication has taken place it then can be legalized at the embassy of the country in which it is going to be used. Each document and country does have requirements and rules for processing, so to ensure that your document is validated properly contact one of our friendly specialized agents to talk about our services and how we can help.

All Canadian education documents like a degree or diploma must be sent for attestation to the UAE Embassy here in Ottawa or the UAE Toronto consulate depending on where you went to school. We call this step Legalization in Canada but it means the same in the UAE. Before you can do this it first has to be authenticated by Global Affairs Canada Authentication Services Section also located in Ottawa near our office. Once your education document has been authenticated it is then ready for attestation at the UAE Embassy or consulate but only if you have provided the extra requirement of transcripts. Once received and matched will the embassy accept it for attestation. To find out how we can help save you time and make sure you get it right the first time contact us for more information.