Global Document Solutions 24hr FAQ Auto Attendant
At Global Document Solutions we are proud of our dedication to customer service but there are times when we may not be working or you just want to find out the answer to a question yourself. To help with this we have created the Global Document Solutions 24hr auto attendant to make sure you get the answers you need when you want them.
Global Document Solutions is open Monday through Friday and serves customers from 9:00 a.m. to 5:00 p.m. EST. For phone support, call 1-800-336-1132 to speak to one of our friendly experts. If you need to reach us outside opening hours, it is best to send us an e-mail. Below are the holidays for 2024 that Global Document Solutions will be closed.
- February 19 – Family Day
- March 29 – Good Friday
- April 1 – Easter Monday
- May 20 – Victoria Day
- July 1 – Canada Day
- August 5 – Civic holiday
- September 2 – Labor Day
- October 14 – Thanksgiving
- November 11 - Remembrance Day
- December 25 – Christmas Day
- December 26 – Boxing Day
- December 27 – Global Document Solutions Team Family Vacation
- December 30 – Global Document Solutions Team Family Vacation
- December 31 – Global Document Solutions Team Family Vacation
- January 1 - New Years Day
Our services can be paid securely online using MasterCard & Visa Credit Card, ApplePay, Discovery, PayPal, or Interac e-Transfer once your document has been received by us or include a Corporate Cheque or Money Order when sending to us. For payment of the embassy fees most accept payment by money order/bank draft please speak to your Global Document Solutions agent they will be able to provide you the payee details. As an alternative, we can obtain the embassy fee money order/bank draft on your behalf please note that there will be a transaction fee for us to do so. Once all services are paid we will provide you a detailed receipt for services.
No this is not possible due to the various rules that Global Affairs Canada, provincial departments and the Embassy have, you must first speak with an Global Document Solutions agent at 1-800-336-1132 (Monday-Friday 9 am-5 pm ET) before attending any of our Global Document Solutions service centers. This will ensure that your document is ready for processing and that you have any additional requirements to save you time. Speaking with an Global Document Solutions agent allows us to help you complete our Order Form, explain the fees that are required to perform our services, and confirm your payment options prior to you attending. It is important to note that if you do attend an Global Document Solutions service center prior to speaking with an Global Document Solutions agent it may result in more fees for you in order for us to perform our specialized services.
Yes, all you would need to do to arrange for someone else to drop your documents off at one of our Global Document Solutions Service Centers is to speak to one of our helpful agents and set up an appointment under the name of the person who will be dropping off your documents. To better serve you, we have locations in Halifax, Montreal, Toronto, North York, Mississauga, Winnipeg, Regina, Edmonton, Calgary, Surrey, Vancouver, Victoria, and our Ottawa Headquarters.
To initiate the process for your documents, we will provide you with a comprehensive Order Form that must be completed and included when submitting your documents to us. Additionally, certain embassies may have their own application forms that you will need to fill out. However, there's no need to be concerned as we will provide clear instructions and guidance to make the process as simple as possible.
You can reach us by email or call us at 1-800-336-1132 toll free from North America or at 011-613-226-1001 from outside North America from Monday to Friday between 9am and 5pm ET.
General questions about using our services
Global Document Solutions is open Monday through Friday and serves customers from 9:00 a.m. to 5:00 p.m. EST. For phone support, call 1-800-336-1132 to speak to one of our friendly experts. If you need to reach us outside opening hours, it is best to send us an e-mail. Below are the holidays for 2024 that Global Document Solutions will be closed.
- February 19 – Family Day
- March 29 – Good Friday
- April 1 – Easter Monday
- May 20 – Victoria Day
- July 1 – Canada Day
- August 5 – Civic holiday
- September 2 – Labor Day
- October 14 – Thanksgiving
- November 11 - Remembrance Day
- December 25 – Christmas Day
- December 26 – Boxing Day
- December 27 – Global Document Solutions Team Family Vacation
- December 30 – Global Document Solutions Team Family Vacation
- December 31 – Global Document Solutions Team Family Vacation
- January 1 - New Years Day
Our services can be paid securely online using MasterCard & Visa Credit Card, ApplePay, Discovery, PayPal, or Interac e-Transfer once your document has been received by us or include a Corporate Cheque or Money Order when sending to us. For payment of the embassy fees most accept payment by money order/bank draft please speak to your Global Document Solutions agent they will be able to provide you the payee details. As an alternative, we can obtain the embassy fee money order/bank draft on your behalf please note that there will be a transaction fee for us to do so. Once all services are paid we will provide you a detailed receipt for services.
No this is not possible due to the various rules that Global Affairs Canada, provincial departments and the Embassy have, you must first speak with an Global Document Solutions agent at 1-800-336-1132 (Monday-Friday 9 am-5 pm ET) before attending any of our Global Document Solutions service centers. This will ensure that your document is ready for processing and that you have any additional requirements to save you time. Speaking with an Global Document Solutions agent allows us to help you complete our Order Form, explain the fees that are required to perform our services, and confirm your payment options prior to you attending. It is important to note that if you do attend an Global Document Solutions service center prior to speaking with an Global Document Solutions agent it may result in more fees for you in order for us to perform our specialized services.
Yes, all you would need to do to arrange for someone else to drop your documents off at one of our Global Document Solutions Service Centers is to speak to one of our helpful agents and set up an appointment under the name of the person who will be dropping off your documents. To better serve you, we have locations in Halifax, Montreal, Toronto, North York, Mississauga, Winnipeg, Regina, Edmonton, Calgary, Surrey, Vancouver, Victoria, and our Ottawa Headquarters.
To initiate the process for your documents, we will provide you with a comprehensive Order Form that must be completed and included when submitting your documents to us. Additionally, certain embassies may have their own application forms that you will need to fill out. However, there's no need to be concerned as we will provide clear instructions and guidance to make the process as simple as possible.
You can reach us by email or call us at 1-800-336-1132 toll free from North America or at 011-613-226-1001 from outside North America from Monday to Friday between 9am and 5pm ET.
Questions about Shipping & Order Tracking
Global Document Solutions is open Monday through Friday and serves customers from 9:00 a.m. to 5:00 p.m. EST. For phone support, call 1-800-336-1132 to speak to one of our friendly experts. If you need to reach us outside opening hours, it is best to send us an e-mail. Below are the holidays for 2024 that Global Document Solutions will be closed.
- February 19 – Family Day
- March 29 – Good Friday
- April 1 – Easter Monday
- May 20 – Victoria Day
- July 1 – Canada Day
- August 5 – Civic holiday
- September 2 – Labor Day
- October 14 – Thanksgiving
- November 11 - Remembrance Day
- December 25 – Christmas Day
- December 26 – Boxing Day
- December 27 – Global Document Solutions Team Family Vacation
- December 30 – Global Document Solutions Team Family Vacation
- December 31 – Global Document Solutions Team Family Vacation
- January 1 - New Years Day
Our services can be paid securely online using MasterCard & Visa Credit Card, ApplePay, Discovery, PayPal, or Interac e-Transfer once your document has been received by us or include a Corporate Cheque or Money Order when sending to us. For payment of the embassy fees most accept payment by money order/bank draft please speak to your Global Document Solutions agent they will be able to provide you the payee details. As an alternative, we can obtain the embassy fee money order/bank draft on your behalf please note that there will be a transaction fee for us to do so. Once all services are paid we will provide you a detailed receipt for services.
No this is not possible due to the various rules that Global Affairs Canada, provincial departments and the Embassy have, you must first speak with an Global Document Solutions agent at 1-800-336-1132 (Monday-Friday 9 am-5 pm ET) before attending any of our Global Document Solutions service centers. This will ensure that your document is ready for processing and that you have any additional requirements to save you time. Speaking with an Global Document Solutions agent allows us to help you complete our Order Form, explain the fees that are required to perform our services, and confirm your payment options prior to you attending. It is important to note that if you do attend an Global Document Solutions service center prior to speaking with an Global Document Solutions agent it may result in more fees for you in order for us to perform our specialized services.
Yes, all you would need to do to arrange for someone else to drop your documents off at one of our Global Document Solutions Service Centers is to speak to one of our helpful agents and set up an appointment under the name of the person who will be dropping off your documents. To better serve you, we have locations in Halifax, Montreal, Toronto, North York, Mississauga, Winnipeg, Regina, Edmonton, Calgary, Surrey, Vancouver, Victoria, and our Ottawa Headquarters.
To initiate the process for your documents, we will provide you with a comprehensive Order Form that must be completed and included when submitting your documents to us. Additionally, certain embassies may have their own application forms that you will need to fill out. However, there's no need to be concerned as we will provide clear instructions and guidance to make the process as simple as possible.
You can reach us by email or call us at 1-800-336-1132 toll free from North America or at 011-613-226-1001 from outside North America from Monday to Friday between 9am and 5pm ET.
Questions about the Apostille Process
Global Document Solutions is open Monday through Friday and serves customers from 9:00 a.m. to 5:00 p.m. EST. For phone support, call 1-800-336-1132 to speak to one of our friendly experts. If you need to reach us outside opening hours, it is best to send us an e-mail. Below are the holidays for 2024 that Global Document Solutions will be closed.
- February 19 – Family Day
- March 29 – Good Friday
- April 1 – Easter Monday
- May 20 – Victoria Day
- July 1 – Canada Day
- August 5 – Civic holiday
- September 2 – Labor Day
- October 14 – Thanksgiving
- November 11 - Remembrance Day
- December 25 – Christmas Day
- December 26 – Boxing Day
- December 27 – Global Document Solutions Team Family Vacation
- December 30 – Global Document Solutions Team Family Vacation
- December 31 – Global Document Solutions Team Family Vacation
- January 1 - New Years Day
Our services can be paid securely online using MasterCard & Visa Credit Card, ApplePay, Discovery, PayPal, or Interac e-Transfer once your document has been received by us or include a Corporate Cheque or Money Order when sending to us. For payment of the embassy fees most accept payment by money order/bank draft please speak to your Global Document Solutions agent they will be able to provide you the payee details. As an alternative, we can obtain the embassy fee money order/bank draft on your behalf please note that there will be a transaction fee for us to do so. Once all services are paid we will provide you a detailed receipt for services.
No this is not possible due to the various rules that Global Affairs Canada, provincial departments and the Embassy have, you must first speak with an Global Document Solutions agent at 1-800-336-1132 (Monday-Friday 9 am-5 pm ET) before attending any of our Global Document Solutions service centers. This will ensure that your document is ready for processing and that you have any additional requirements to save you time. Speaking with an Global Document Solutions agent allows us to help you complete our Order Form, explain the fees that are required to perform our services, and confirm your payment options prior to you attending. It is important to note that if you do attend an Global Document Solutions service center prior to speaking with an Global Document Solutions agent it may result in more fees for you in order for us to perform our specialized services.
Yes, all you would need to do to arrange for someone else to drop your documents off at one of our Global Document Solutions Service Centers is to speak to one of our helpful agents and set up an appointment under the name of the person who will be dropping off your documents. To better serve you, we have locations in Halifax, Montreal, Toronto, North York, Mississauga, Winnipeg, Regina, Edmonton, Calgary, Surrey, Vancouver, Victoria, and our Ottawa Headquarters.
To initiate the process for your documents, we will provide you with a comprehensive Order Form that must be completed and included when submitting your documents to us. Additionally, certain embassies may have their own application forms that you will need to fill out. However, there's no need to be concerned as we will provide clear instructions and guidance to make the process as simple as possible.
You can reach us by email or call us at 1-800-336-1132 toll free from North America or at 011-613-226-1001 from outside North America from Monday to Friday between 9am and 5pm ET.
Questions about the Authentication and Legalization Process
Global Document Solutions is open Monday through Friday and serves customers from 9:00 a.m. to 5:00 p.m. EST. For phone support, call 1-800-336-1132 to speak to one of our friendly experts. If you need to reach us outside opening hours, it is best to send us an e-mail. Below are the holidays for 2024 that Global Document Solutions will be closed.
- February 19 – Family Day
- March 29 – Good Friday
- April 1 – Easter Monday
- May 20 – Victoria Day
- July 1 – Canada Day
- August 5 – Civic holiday
- September 2 – Labor Day
- October 14 – Thanksgiving
- November 11 - Remembrance Day
- December 25 – Christmas Day
- December 26 – Boxing Day
- December 27 – Global Document Solutions Team Family Vacation
- December 30 – Global Document Solutions Team Family Vacation
- December 31 – Global Document Solutions Team Family Vacation
- January 1 - New Years Day
Our services can be paid securely online using MasterCard & Visa Credit Card, ApplePay, Discovery, PayPal, or Interac e-Transfer once your document has been received by us or include a Corporate Cheque or Money Order when sending to us. For payment of the embassy fees most accept payment by money order/bank draft please speak to your Global Document Solutions agent they will be able to provide you the payee details. As an alternative, we can obtain the embassy fee money order/bank draft on your behalf please note that there will be a transaction fee for us to do so. Once all services are paid we will provide you a detailed receipt for services.
No this is not possible due to the various rules that Global Affairs Canada, provincial departments and the Embassy have, you must first speak with an Global Document Solutions agent at 1-800-336-1132 (Monday-Friday 9 am-5 pm ET) before attending any of our Global Document Solutions service centers. This will ensure that your document is ready for processing and that you have any additional requirements to save you time. Speaking with an Global Document Solutions agent allows us to help you complete our Order Form, explain the fees that are required to perform our services, and confirm your payment options prior to you attending. It is important to note that if you do attend an Global Document Solutions service center prior to speaking with an Global Document Solutions agent it may result in more fees for you in order for us to perform our specialized services.
Yes, all you would need to do to arrange for someone else to drop your documents off at one of our Global Document Solutions Service Centers is to speak to one of our helpful agents and set up an appointment under the name of the person who will be dropping off your documents. To better serve you, we have locations in Halifax, Montreal, Toronto, North York, Mississauga, Winnipeg, Regina, Edmonton, Calgary, Surrey, Vancouver, Victoria, and our Ottawa Headquarters.
To initiate the process for your documents, we will provide you with a comprehensive Order Form that must be completed and included when submitting your documents to us. Additionally, certain embassies may have their own application forms that you will need to fill out. However, there's no need to be concerned as we will provide clear instructions and guidance to make the process as simple as possible.
You can reach us by email or call us at 1-800-336-1132 toll free from North America or at 011-613-226-1001 from outside North America from Monday to Friday between 9am and 5pm ET.
