ALSC FAQ page
ALSC is open for business Monday through Friday serving clients from 9:00am to 5:00pm EST. For telephone support call 1-800-336-1132 to speak with one of our friendly experts. If you need to reach us outside of business hours it’s best to send us an email. Below are the official public holidays for 2020 that ALSC […]
Our fees for processing your Canadian documents are broken down into steps. For the first step of Authentication at Global Affairs Canada, we offer our $175 Priority same day, $125 Standard 3 business day, or our $100 Economy 10 business day service. Our Priority and Standard services are respectively $175 and $125 for the first […]
Once your documents have been fully processed, you will receive an email update via our Online Order Status Tracker. The email will contain an estimated delivery date along with the courier details and tracking information. Using the tracking number with the courier/mail service that you had selected earlier in the process will give you the […]
Yes, ALSC is proud to be the sole service provider in Canada that allows you to track your documents every step of the way. Once your documents arrive at our Ottawa Headquarters you will be given a unique order number which you can use along with your email address to view the status of your […]
If I do not live near an ALSC Service Center or I live outside of Canada can you still help me authenticate and legalize my document?
Yes. The majority of our clients live outside of our region, or Canada for that matter, so over the years we have developed systems that ensure an easy to follow process whether around the corner from us or around the world. Our experienced agents work closely with clients on a daily basis from every region […]
Our services can be paid securely online using MasterCard & Visa Credit Card, ApplePay, Discovery, PayPal, or Interac e-Transfer once your document has been received by us or include a Corporate Cheque or Money Order when sending to us. For payment of the embassy fees most accept payment by money order/bank draft please speak to […]
Can I submit my documents at one of your ALSC service centers without an appointment or before first speaking with an ALSC agent?
No this is not possible because of the various rules that Global Affairs Canada and the Embassy have, you must first speak with an ALSC agent at 1-800-336-1132 (Monday-Friday 9 am-5 pm ET) before attending any of our ALSC service centers. This will ensure that your document is ready for processing and that you have […]
Yes, all you would need to do to arrange for someone else to drop your documents off at one of our ALSC Service Centers is to speak to one of our helpful agents and set up an appointment under the name of the person who will be dropping off your documents. To better serve you, […]
We provide three different service speeds for document Authentication, being a 1 business day Priority, 3 business days Standard and 10 business days Economy. Once a document is authenticated, it will then need to be further legalized to make it valid for use in another country. Some embassies or consulates provide an expedited service when […]
ALSC will provide you with an Order Form to complete which you will need to include when sending your documents. Some Embassies will also have an application form they will require you to complete, but do not worry as ALSC makes it easy with instructions and guidance throughout the process. Global Affairs Canada does not […]
To get started you can Get a Quick Cost Estimate or call us at 1-800-336-1132 toll free from North America or at 011-613-226-1001 from outside North America from Monday to Friday between 9am and 5pm ET.
This question comes up often as many of our clients have been told to get an Apostille for their Canadian document and then find out that it is not possible to get an Apostille Stamp in Canada. Since Canada has not signed the Hague Apostille Certificate Convention our government does not issue them. If you […]
There are multiple reasons that Global Affairs Canada may decline to authenticate documents. In most cases, it may be due to the document missing an original signature or stamp, or the signature cannot be verified. Global Affairs Canada will not Authenticate documents issued by religious institutions such as baptismal certificates or religious marriage certificates. Global […]
No, an Authentication from Global Affairs Canada does not expire. Although the Authentication remains valid the contents of your document may expire and/or the Embassy of the country where you wish to use the document may require that the document has been issued within a certain timeframe in order to process.
ALSC has Service Centers across Canada in most major cities, where you can drop off documents in person on appointment and pick them up upon completion. All documents received at our Service Centers will be forwarded to our Ottawa Headquarters, as Global Affairs Canada only has an authentication office in Ottawa. Contact us for more […]
ALSC assists clients daily from around the world to authenticate their documents at Global Affairs Canada. If you are outside of Canada, it can be difficult to navigate the Authentication process for your documents. Contact ALSC to help you get your documents authenticated while being outside of Canada.
Do you appear in person at Global Affairs Canada Authentication Services Section and the Embassy of the Country in which I need my documents Legalized?
Yes, our experienced agents attend in person at both Global Affairs Canada Authentication Services Section and your required embassy in Ottawa. This allows us to ensure that your document meets the requirements of Global Affairs Canada and the embassy, and to confirm with the embassy how long the legalization is expected to take ensuring that […]
Depending on what document you have to process, Global Affairs Canada will have different requirements as to whether the document must be an original or a certified true copy made by a Canadian Notary Public. Vital Statistics documents must be original documents that have been issued by the provincial or territorial Vital Statistics office. Either […]
Can Global Affairs Canada authenticate a university degree or college diploma if it is a notarized copy?
Yes, Global Affairs can authenticate either your original Canadian degree-diploma or a notarized copy the choice is yours. Many of our clients choose to have a notarized copy made for authentication since it saves the processing and stamping on your original. This helps keep the original in pristine condition for future use but also raises […]
A Commissioner for Oaths in Canada is generally not authorized to certify a true copy of a document, where their authority is governed by the province or territory of appointment. A Commissioner for Oaths is generally only authorized to witness signatures for certain documents such as a Statutory Declaration or an Affidavit. When you require […]
If my document contains a foreign language can it be authenticated by Global Affairs Canada and legalized at the Embassy?
Yes, in most cases the requesting party in the country you will be using the document will provide you with it in the native language. This happens because documents containing a foreign language are usually governed by the laws of the country in which they will be used. Before explaining, it is important to know […]
ALSC cannot Authenticate your documents on Fridays with our same day priority service because Global Affairs Canada has reduced their operating hours for the public and are closed on Fridays. We are, unfortunately, unable to provide same day priority authentication on Fridays due to this hour reduction. The new operating hours for Global Affair Canada […]
If I only want to use your Authentication Services once my document is authenticated can you then forward it to an Embassy/Consulate for further action?
No. If you are only using our Authentication Services once completed the authenticated document will only be returned to you or a third-party individual who can accept the sensitive document on your behalf. This is done for privacy and security reasons amongst others.
Is the Global Affairs Canada Authentication Services Section in Ottawa the only federal document authentication office?
Yes, there is no Global Affairs Canada Authentication Services Section office in Vancouver, Victoria, Calgary, Edmonton, Regina, Winnipeg, Toronto, Montreal, Quebec City, Fredericton, Charlottetown, Halifax, or St. John’s. Canadian documents can only be federally authenticated at Global Affairs Canada Authentication Services Section located in Ottawa close to our office. If you are dealing with Global […]
Does my document require provincial authentication before it can be authenticated by Global Affairs Canada?
No, in fact, Global Affairs Canada Authentication Services Section will not authenticate provincial authentication signatures. In order for your document to be authenticated, it must have a signature that is in the Global Affairs Canada registry and falls within their requirements for processing. In a few cases, the embassy or consulate may ask that you […]