Questions about Shipping & Tracking?
Once your documents have been fully processed, you will receive an email update via our Online Order Status Tracker. The email will contain an estimated delivery date along with the courier details and tracking information. Using the tracking number with the courier/mail service that you had selected earlier in the process will give you the […]
Yes, ALSC is proud to be the sole service provider in Canada that allows you to track your documents every step of the way. Once your documents arrive at our Ottawa Headquarters you will be given a unique order number which you can use along with your email address to view the status of your […]
Once you have sent your documents to ALSC and your package is received in our Ottawa Headquarters, you will receive an email with your unique ALSC Order Number and details of your file via our Online Order Status Tracker, which you can use to check the most current status of your order. We will then […]
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Can I have a document that I need authenticated and legalized sent directly to your office when requesting it from another party/agency if I am unable to send it myself?
Yes. Some clients find it convenient to use our address for the forwarding of their requested document as it saves them valuable time with the authentication and legalization process. We only ask that before your document is received at our office you complete our Order Form with your particular request details and forward it to […]
How do you return my documents? Can you send them directly to where I need it without returning it to me?
Once your documents are complete, we will return or forward them by Canada Post free of charge or based on your instructions. If you would like them returned or forwarded using a courier, you have several options. If you have a courier account, you can include a prepared waybill on your account. If you do […]