Questions about using our services?
ALSC is open for business Monday through Friday serving clients from 9:00am to 5:00pm EST. For telephone support call 1-800-336-1132 to speak with one of our friendly experts. If you need to reach us outside of business hours it’s best to send us an email. Below are the official public holidays for 2020 that ALSC […]
Our fees for processing your Canadian documents are broken down into steps. For the first step of Authentication at Global Affairs Canada, we offer our $175 Priority same day, $125 Standard 3 business day, or our $100 Economy 10 business day service. Our Priority and Standard services are respectively $175 and $125 for the first […]
If I do not live near an ALSC Service Center or I live outside of Canada can you still help me authenticate and legalize my document?
Yes. The majority of our clients live outside of our region, or Canada for that matter, so over the years we have developed systems that ensure an easy to follow process whether around the corner from us or around the world. Our experienced agents work closely with clients on a daily basis from every region […]
Our services can be paid securely online using MasterCard & Visa Credit Card, ApplePay, Discovery, PayPal, or Interac e-Transfer once your document has been received by us or include a Corporate Cheque or Money Order when sending to us. For payment of the embassy fees most accept payment by money order/bank draft please speak to […]
Can I submit my documents at one of your ALSC service centers without an appointment or before first speaking with an ALSC agent?
No this is not possible because of the various rules that Global Affairs Canada and the Embassy have, you must first speak with an ALSC agent at 1-800-336-1132 (Monday-Friday 9 am-5 pm ET) before attending any of our ALSC service centers. This will ensure that your document is ready for processing and that you have […]
Yes, all you would need to do to arrange for someone else to drop your documents off at one of our ALSC Service Centers is to speak to one of our helpful agents and set up an appointment under the name of the person who will be dropping off your documents. To better serve you, […]
We provide three different service speeds for document Authentication, being a 1 business day Priority, 3 business days Standard and 10 business days Economy. Once a document is authenticated, it will then need to be further legalized to make it valid for use in another country. Some embassies or consulates provide an expedited service when […]
ALSC will provide you with an Order Form to complete which you will need to include when sending your documents. Some Embassies will also have an application form they will require you to complete, but do not worry as ALSC makes it easy with instructions and guidance throughout the process. Global Affairs Canada does not […]
To get started you can Get a Quick Cost Estimate or call us at 1-800-336-1132 toll free from North America or at 011-613-226-1001 from outside North America from Monday to Friday between 9am and 5pm ET.